![]() Our Here To Help Team are available Monday to Friday 9am to 5pm You will need to return the items in it’s original packaging following the instructions above.įor further help with orders, returns or exchanges please contact or telephone +44 (0)3. If your item has been damaged or there is a fault we can exchange free of charge within the first three months of purchase. If you would like to exchange your item(s) for another colour or style please contact us within 14 days of receipt of your order on or telephone +44 (0)3 and we will be happy to arrange this. We will process your return within 2 working days. Upon receipt of your return, we will refund you via your original payment method, with the cost of the goods and the initial delivery charges (if applicable). ![]() Items lost in transit will not be treated as returned. We are responsible for your parcel only once it has been received into our warehouse. Please ensure you obtain a postage receipt from the Post Office with your tracking number. Please note we can only deal with returns once we receive them.For exchanges please use the SKU number and main description to say what you’d like your item replaced for.For refunds just ask if within 14 days and the item is in pristine condition.Make sure you describe the reason for return and if you would like a replacement.Ensure you have your order number and the name the order was made under included in the package.Package securely in their original packing.We cannot be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card. Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s). If you would like to exchange your item(s) for another colour or style please contact us within 14 days of receipt of your order on and we will be happy to arrange this. We will only issue a refund for any original postage cost if the item is faulty. You can return goods for any reason and at any time within 28 days of receipt for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition. We always hope you love your rings but sometimes we know that you’ll want to return them. If your item comes back to us because of an incorrect address we will have to charge to resend it out to you. If you realise that you've made an error in entering any of your details please email and we will amend them for you providing your item hasn't already been fulfilled. ![]() Please note that we will not be responsible for the cost of postage to re-send any items where the address was entered incorrectly. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from We are unable to offer any assistance or advice if either issue arises. Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions.
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